We regularly get phone calls from people wanting phone quotes. As a matter of policy, we do not give any quotes for projects that we are unable to evaluate personally. Although it sometimes offends people when we refuse, there are several legitimate reasons for this policy:

1. Every project is different - Every floor project has varying levels of complexity, and more often than not, customers do not have the experience to properly evaluate their floors, e.g., some floors have many layers of wax that require a lot more sanding time and materials, etc.
2. We do not have set pricing - Each customer has different needs and expectations when it comes to their floors. Therefore, we need to meet and discuss these with the customer before we can make sound recommendations about the types of woods and finishes that we should use on their projects, e.g., some people have large pets and small children, and we might recommend more expensive commercial grade finishes and harder woods on such projects.
3. Customer expectations – If we were to give a price for a floor over the phone and the job was not as it was explained by the customer, both the customer and our crew would be frustrated when we show up to do the job, e.g., it is very difficult to go and ask for more money from a customer once a project is started.

Remember that any company that is willing to quote over the phone is either going to have to pad their prices, or are so desperate, that they will give their services away for free. Neither is a good option for most customers, and more often than not, it is the customer that will lose in the end.

Quality floors are an investment, but a very worthwhile one. You should always carefully consider doing the job right the first time, with a reputable company who is not going to cut corners by using inferior materials and giving bad customer service. You have nothing to lose by having us come look at your project. Estimates are always free, and can be done at your convenience, usually within a day or two.

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